Baji Online's Privacy Policy — Your data is fully protected

When you register and use Baji Online, we collect certain types of information. This is done solely to provide you with the best possible service and to ensure the security of the platform.

a) Information Collected at Registration:

• Full Name: Your name as it appears on your National ID card.
• Mobile Number: An active mobile number registered in Bangladesh.
• Date of Birth: For age verification purposes (to confirm you are 18+).
• Email Address: For communication and account recovery purposes.
• Password: Stored in encrypted form — never as plain text.

b) Information collected during KYC verification:

• A photo of your National ID (NID) or passport.
• Selfie photo (for identity verification).
• Proof of address (utility bill or bank statement).

c) Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Logs of gaming session times and activity.
• Transaction history and amounts.

Baji Online uses your data only for specific, necessary purposes. Below is a detailed explanation of why and how your information is used:

Baji Online never uses your data to sell advertisements, conduct unauthorized marketing, or sell to third parties. We use your information solely to deliver Baji Online's services to you effectively.

Baji Online uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and tailor the service to your preferences.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and platform security. Without these, the platform will not function properly.
• Functional Cookies: For your language preferences, game settings, and personalized experience.
• Analytics Cookies: To analyse platform usage statistics, on a fully anonymised basis.
• Security Cookies: To detect suspicious activity and prevent fraud.

Baji Online never sells your personal information. However, limited data may be shared with trusted parties in specific circumstances:

• Payment Provider: Only the necessary payment details are shared to process transactions via bKash, Nagad, Rocket, and bank transfers.
• KYC Verifier: With licensed verification services for identity authentication.
• Game Providers: With partners providing Live Casino and Sports Betting services, but only using anonymised gaming IDs.
• Legal Authorities: In the case of a court order, government directive, or legal obligation.
• Auditing Body: To ensure license renewal and regulatory compliance.

Baji Online does not retain your data for longer than necessary. Different retention periods apply depending on the type of information:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Details: Up to 7 years, as required by law and regulatory obligations.
• KYC Documents: Up to 5 years after verification.
• Gaming Log: Up to 2 years for security analysis purposes.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the designated retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

As a Baji Online member, you hold several important rights over your personal data. We are committed to respecting these rights at all times:

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a readable format.
• Right to Opt Out of Marketing: You may opt out of promotional messages at any time.

Baji Online uses industry-leading security technology to protect your data. Our multi-layered security framework ensures your information stays protected at all times.

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Firewall & DDoS Protection: Servers protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access Policy: Only authorized personnel can access information on a need-to-know basis.
• 24/7 Monitoring: Our around-the-clock security team monitors for suspicious activity at all times.

Baji Online strictly prohibits users under the age of 18. We do not collect personal information from minors, nor do we have any intention of doing so.

• Date of birth verification is mandatory at the time of registration.
• Accounts will not be approved if age cannot be confirmed during the KYC process.
• If we discover data belonging to anyone under 18, their account will be immediately closed and their information deleted.
• If you believe your child has created an account, please notify us immediately at [email protected].

Baji Online may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• For significant changes, a 30-day advance notice will be sent via email or SMS.
• Minor changes will be communicated via a notice on the platform.
• The date of each update will be clearly noted at the top of this page.
• Continued use of the service after any changes have taken effect will be considered your acceptance of the updated policy.

If you object to any policy changes, you may close your account and request deletion of your data at any time.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours